Welcome
to Black Paw Studio. We hope that you enjoy
your visit and will return often. Please bookmark
our site and share it with your friends. We
will do everything we can to ensure your delight
with every product you purchase, every person
you speak with and every experience you have
with us. If we ever fall short, please tell
us. We'll do our best to make it right. Our
goal is to make your experience with us as much
fun as playing with your newf.
Contact
Information:
Black Paw Studio
436 Boston Post Road
Amherst, NH 03031
(603) 429-2224
Our
Customer Support email is: customerservice@blackpawstudio.com
You can expect a response within 48 hours.
PAYMENT
and ORDERING INFORMATION:
For
secure online ordering - We accept Paypal, the
simplest and fastest form of online payment.
(www.paypal.com)
If
you prefer to order either by phone (603-429-2224)
or snail mail, do so by contacting us at the
above address.
Personal
checks and money orders are also accepted (no
foreign money orders please) for phone or snail
mail orders.
All
prices are in US currency.
PRIVACY
POLICY:
Black Paw Studio takes your privacy seriously.
We do not share, exchange, loan or sell your
personal information. Period. All of the information
we obtain is used to process your order only.
We do not store credit card information in our
database.
If
you would like to be on our mailing list, click
here.
RETURNS
and EXCHANGES:
We want you to be happy with your purchase.
If you would like to return any item, you may
return it, in its original condition, within
14 days from the date of shipping for a refund
of the purchase price. We will accept exchanges
for up to 30 days from the shipping date. Customers
will be responsible for return shipment. When
exchanging merchandise, customers will be charged
the appropriate shipping cost for the new order.
If
we make a mistake, we'll fix it and arrange
for a refund, exchange, or adjustment - whatever
is appropriate (we'll also refund the shipping
charge if the return is a result of our error).
PROCEDURE
FOR RETURNS:
We
are unable to accommodate international orders
over the internet at this time. To place an
order for international delivery, please call
us at (603) 429-2224
Once
you have placed an order, you will receive an
e-mail message confirming your order. Another
e-mail will be sent notifying you that we have
shipped your package. All in stock orders are
packaged for shipping within 48 hours of receipt.
SWEET
NEWFS:
To
ensure the quality of our Sweet Newfs chocolates,
it may be necessary to ship them in a warm weather
package using frozen, reusable gel packs.
Warm
weather packages are highly recommended from
April - October or whenever they are being shipped
to an area where temperatures are 70 degrees
and above. Only one is necessary for each order.
They are an additional $4.00. All orders are
shipped USPS Priority Mail.
During
hot weather we do our best to protect our chocolates
from melting and may, at our descretion, delay
shipment until cooler temperatures are present.
We cannot be responsible for melted chocolates
as melting sometimes happens due to shipping
delays or when packages are left in the sun
and unprotected at the time of delivery in hot
weather. We recommend that your order be sent
to the recipient's workplace or to an address
where someone will be present to accept the
delivery. No refund or reshipping of an order
will be offered in the case of melting.
Our
Sweet Newfs chocolates are manufactured in a
facility that uses peanuts, nuts and dairy
products. Therefore the candy may actually
contain some of those products as part of the
recipe or may contain trace amounts of these
products due to their proximity to those ingredients.
If
you are allergic to peanuts, nuts or dairy products,
you should take this information into consideration
before purchasing Sweet Newfs. Please feel free
to e-mail or call us if you have any further
questions.
BACK
ORDERS or OUT OF STOCK ITEMS:
Once in a while an item may be out of stock,
or on backorder. If you have placed an order
for merchandise that is not on hand, we will
notify you directly and provide details on delivery
timeframes, offer some possible substitutes
and discuss options.
COLOR
ACCURACY:
While we work very hard to ensure we provide
you with the highest quality images and color
accuracy, we cannot guarantee how images will
appear on your computer. Variations in monitors
and systems will impact color accuracy.
We
want you to love your purchase. If you are uncertain
about a product or color, contact us prior to
making an online purchase. We can give you some
advice, help or direction that may make all
the difference in the world.
STOCKINGS:
Please remember that your keepsake stockings
are not to be used as a toy. Although the embellishments
are securely fastened, they could cause choking
in small children. They are to be used for decorative
purposes only. Stockings should be hung safely
away from open flame as they are not flame resistant.
Please
note that each stocking is handmade using a
variety of fabrics. Although the design remains
the same, there will be variation in the fabrics
used. No two are exactly alike.
All
stockings are made with the toe pointing to
the left. If you would like your stocking with
the toe pointing to the right, contact us. We
would be happy to accommodate you.
BLACK
PAW STANDARDS/APPAREL:
All of our T-shirts, hats and sweatshirts are
100% cotton, ring spun, pigment dyed and are
the softest and coziest you'll find. This dye
process creates a weathered look resulting in
a garment which will feel comfortable from the
moment you put it on. This process can produce
some slight variation in shading.
