Welcome to Black Paw Studio. We hope that you enjoy your visit and will return often. Please bookmark our site and share it with your friends. We will do everything we can to ensure your delight with every product you purchase, every person you speak with and every experience you have with us. If we ever fall short, please tell us. We'll do our best to make it right. Our goal is to make your experience with us as much fun as playing with your newf.

Contact Information:
Black Paw Studio
436 Boston Post Road
Amherst, NH 03031
(603) 429-2224

Our Customer Support email is: customerservice@blackpawstudio.com You can expect a response within 48 hours.

PAYMENT and ORDERING INFORMATION:
For secure online ordering - We accept Paypal, the simplest and fastest form of online payment. (www.paypal.com)

If you prefer to order either by phone (603-429-2224) or snail mail, do so by contacting us at the above address.

Personal checks and money orders are also accepted (no foreign money orders please) for phone or snail mail orders.

All prices are in US currency.

PRIVACY POLICY:
Black Paw Studio takes your privacy seriously. We do not share, exchange, loan or sell your personal information. Period. All of the information we obtain is used to process your order only. We do not store credit card information in our database.

If you would like to be on our mailing list, click here.

RETURNS and EXCHANGES:
We want you to be happy with your purchase. If you would like to return any item, you may return it, in its original condition, within 14 days from the date of shipping for a refund of the purchase price. We will accept exchanges for up to 30 days from the shipping date. Customers will be responsible for return shipment. When exchanging merchandise, customers will be charged the appropriate shipping cost for the new order.

If we make a mistake, we'll fix it and arrange for a refund, exchange, or adjustment - whatever is appropriate (we'll also refund the shipping charge if the return is a result of our error).

PROCEDURE FOR RETURNS:

SHIPPING:
For items totaling $1-$35, shipping is by USPS Priority Mail @ $6.00, excludes Sweet Newfs chocolates.

For items totaling $36-$99, shipping is by USPS Priority Mail @ $10.00, excludes Sweet Newfs chocolates.

Next day shipping is available for an additional charge. Call us at (603) 429-2224 to arrange.
Orders over $100 are shipped free.

We are unable to accommodate international orders over the internet at this time. To place an order for international delivery, please call us at (603) 429-2224

Once you have placed an order, you will receive an e-mail message confirming your order. Another e-mail will be sent notifying you that we have shipped your package. All in stock orders are packaged for shipping within 48 hours of receipt.

SWEET NEWFS:
To ensure the quality of our Sweet Newfs chocolates, it may be necessary to ship them in a warm weather package using frozen, reusable gel packs.

Warm weather packages are highly recommended from April - October or whenever they are being shipped to an area where temperatures are 70 degrees and above. Only one is necessary for each order. They are an additional $4.00. All orders are shipped USPS Priority Mail.

During hot weather we do our best to protect our chocolates from melting and may, at our descretion, delay shipment until cooler temperatures are present. We cannot be responsible for melted chocolates as melting sometimes happens due to shipping delays or when packages are left in the sun and unprotected at the time of delivery in hot weather. We recommend that your order be sent to the recipient's workplace or to an address where someone will be present to accept the delivery. No refund or reshipping of an order will be offered in the case of melting.

Our Sweet Newfs chocolates are manufactured in a facility that uses peanuts, nuts and dairy products. Therefore the candy may actually contain some of those products as part of the recipe or may contain trace amounts of these products due to their proximity to those ingredients.

If you are allergic to peanuts, nuts or dairy products, you should take this information into consideration before purchasing Sweet Newfs. Please feel free to e-mail or call us if you have any further questions.

BACK ORDERS or OUT OF STOCK ITEMS:
Once in a while an item may be out of stock, or on backorder. If you have placed an order for merchandise that is not on hand, we will notify you directly and provide details on delivery timeframes, offer some possible substitutes and discuss options.

COLOR ACCURACY:
While we work very hard to ensure we provide you with the highest quality images and color accuracy, we cannot guarantee how images will appear on your computer. Variations in monitors and systems will impact color accuracy.

We want you to love your purchase. If you are uncertain about a product or color, contact us prior to making an online purchase. We can give you some advice, help or direction that may make all the difference in the world.

STOCKINGS and TREE SKIRTS:
Please remember that your keepsake stockings and tree skirts are not to be used as a toy. Although the embellishments are securely fastened, they could cause choking in small children. They are to be used for decorative purposes only. Stockings should be hung safely away from open flame. Neither the stocking nor the tree skirt are flame resistant.

Please note that each stocking and tree skirt is handmade using a variety of fabrics. Although the design remains the same, there will be variation in the fabrics used. No two are exactly alike.

All stockings are made with the toe pointing to the left. If you would like your stocking with the toe pointing to the right, contact us. We would be happy to accommodate you.

BLACK PAW STANDARDS/APPAREL:
All of our T-shirts, hats and sweatshirts are 100% cotton, ring spun, pigment dyed and are the softest and coziest you'll find. This dye process creates a weathered look resulting in a garment which will feel comfortable from the moment you put it on. This process can produce some slight variation in shading.